As a seller, these services enable you to offer expedited shipping, but the availability of some services - such as Prime Now - differs based on the city and geographic area. Best Practice 3: Stay Up To Date On The Latest Logistics Offerings to All Regions You ShipĪmazon Logistics offers a number of different shipping programs such as Flex, Lockers, Fresh, and Prime Air. Since delivery time windows can be fluid based on any logistics provider’s tracking, you may want to time your feedback request messages for 8 pm on the day of a successful delivery (the Amazon Logistics scheduled cutoff time) to make sure the message arrives in a timely way without being late. Having a single point of contact they can trust to take action is great for you and for them. It’s easy for shoppers to get confused about who’s responsible for their order and who to contact. This is especially important today given the growing number of shipping options for customers. It is important to reiterate, in all your customer communications, that they can direct all inquiries and issues to you. Few things peeve customers more than a failed promise of two-day Prime shipping. That said, delivery problems could impact your seller rating. Even though Amazon has tracking in place, problems do arise and anything that does happen reflects on both Amazon and you as the seller or brand. Best Practice 2: Take An Active Role In Managing Shipping Issues And Feedbackīecause the Amazon Logistics providers are third-party, it’s impossible to fully ensure the quality of their delivery. When “AMZL_US” appears associated with an order that indicates it is being handled by Amazon Logistics. In your post order message, in addition to sharing the usual tracking info, you can also inform customers about tracking their shipment in real-time via “My Orders.” They can also sign up for text updates from Amazon regarding their shipment status.Ĭustomers will be able to view what carrier their order shipped with, the address it’s shipping to, and updates on the package’s location including arrival and departure from facilities. It is as important as ever to keep your customer communications frequent, timely, and clear. Helping your customers to understand the package-tracking process and the data available to them can reduce confusion over package whereabouts and prevent shipping issues. Screenshot via Amazon Best Practice 1: Help Your Customers Make The Most Of This Service Delivery and tracking options vary among these options, so let’s dive into the best practices to get you started. Many commentators have compared Flex to Uber or Doordash, identifying it as a major leader for enabling the gig economy.įlex includes four delivery options to which carriers respond,, Prime Now, Amazon Fresh, and Store Orders. Third-party Amazon Logistics carriers utilize Amazon’s Flex software to manage their deliveries. One unique feature that has been added solely for packages shipped via Amazon’s own delivery services is a real-time map-based tracker which allows you to view the carrier’s progress to delivery directly. Orders are managed and tracked via Amazon’s central platform that supports typical carriers (such as FedEx and USPS), Amazon’s own Transportation Services, and the third-party Amazon Logistics providers. Screenshot via Amazon How Amazon Logistics Tracking Works The service operates from 8 am to 8 pm every day of the week. These Delivery Service Providers – confusingly Amazon calls these DSPs, also the name for an ad platform – utilize an assortment of vehicles, including vans, motorcycles, bicycles, and in some cases, delivery by foot.Īmazon has requirements in place to manage these providers upon sign-up (setting insurance, licensing, etc.), and Amazon’s software manages the whole process from pickup to delivery. A network of independent third-party logistics providers performs delivery services for Amazon Logistics. In a nutshell, Amazon Logistics is the delivery service run by Amazon. īut what exactly is Amazon Logistics, how are orders tracked, and how does it impact your options as a seller? This guide will cover important best practices you should follow to address the unique challenges of this shipping option. Indeed, during the pandemic, Amazon Logistics has expanded more rapidly, and in 2021 Amazon Logistics surpassed FedEx in market share. Some saw this change as a direct replacement for major carriers like FedEx and UPS, while others embraced it as an extension of the Amazon logistics network that allows for faster and more flexible delivery. Revised and updated October 28, 2021.Įver since Amazon introduced Amazon Logistics in 2018, there have been a lot of questions raised about the future of shipments on the platform.
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